Vailes Heating & Air
  • Service
  • Fishersville, VA, USA
  • DOE
  • Hourly
  • Full Time

Benefits: Medical, Paid Vacation, Paid Holidays, IRA, Company Match

Service Dispatcher

Vailes Home Improvement is looking for a high energy, organized individual to join our administrative team in the Fishersville area! Qualified candidates will have superior customer service skills and thrive in a fast paced work environment.  If you are looking for a rewarding career and want to work for a company that values its employees, apply today! 

Primary Job Function: Assist  in maintaining the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Direct calls on a multi line telephone, data entry, customer service, filing, invoicing, communication between departments, scheduling and collections. This individual will also help other departments as needed or assist on specific projects.

Pay:  DOE

Work Hours: Monday - Friday; 7:30 am 5:00 pm

Benefits: Medical, Paid Vacation, Paid Holidays, IRA, Company Match

Required Qualifications:

  • High School diploma or equivalent
  • 2+ years relevant work experience
  • Ability to pass a pre-employment drug and background check
  • Advanced customer service skills 
  • Highly proficient computer skills
  • Works successfully in a fast paced environment
  • Prioritization and organizational skills
  • Ability to multi-task
  • Experience answering a multi-line telephone system
  • Geographical knowledge of service area and map reading skills
Vailes Heating & Air
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